Warranty Information 2024

PLEASE NOTE: The warranty information below is general and applies only to products visible on this website and sold as new by an authorized retailer in Australia. For warranty details pertaining to your product in particular (including refurbished products), please refer to the warranty page that came with your product.

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Warranty Conditions

Unless otherwise indicated, your new JVC product is warranted against faults in materials and manufacture for a period of twelve (12) months from the date of original purchase. TVs with 32” display or larger carry an in-home repair warranty (where the fault is deemed repairable). The warranty is applicable to the country in which the product was purchased.

The Terms and Conditions of this voluntary warranty are as follows:

  • Proof of purchase is required. JVC recommends you retain your receipt to establish proof of purchase.
  • As JVC does not undertake that repair facilities and parts will be available for the product, the decision to repair, replace or refund the product will be at the sole option of JVC or its Authorised Service Centres.
  • The product will be at the owner's risk whilst in transit to or from JVC or its Authorised Service Centres.
  • JVC and its Authorised Service Centres may charge you for labor, parts, transportation, and handling costs (and home visits, in the case of TVs with display 32” or larger) for work done when the product is found to be in working order.

Warranty Exclusions

This warranty does not extend to the refund, repair, or replacement of any product:

  • If the product has not been installed, operated, or maintained in accordance with the manufacturer’s operating instructions provided with the product.
  • If the product has been used in a manner other than for which it was originally designed.
  • If the product has been used for purposes other than domestic use.
  • If the damage to, malfunction, or failure of the product was caused, directly or indirectly, from use on incorrect voltages, accident (including liquid spillage), misuse, neglect, abuse, faulty or improper installation, misadjustment of customer controls, main supply problems, thunderstorm activity, infestation by insects or vermin, tampering, conversions or alterations by unauthorized persons, exposure to abnormally corrosive conditions, insertion of a foreign object, or from the use of accessories, which, in the reasonable opinion of JVC, are defective or incompatible with the product.
  • For Speaker-Related Purchases – This warranty does not cover any damage(s) that is/are caused by improper matching of the amplifier, improper power input, or improper cable connection.
  • If the product is located outside Australia.
  • For Plasma, LED or LCD TV purchases - A display with 1 to 5 bright or dark dots is considered normal and within industry standards, and therefore only occurrences of 6 or more bright or dark dots will be considered under this warranty.



For your reference, please retain the particulars of your purchase along with your purchase documentation

 Product Type, Model Number, Serial Number, Date of Purchase, and Retailer.


Other than in relation to loss suffered as a result of a breach of statutory rights and to the extent permitted by relevant legislation in Australia, Yale Prima Pty Ltd expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product. Where postage/ delivery of the item is deemed necessary, the owner will bear the expense of transporting the item to Yale Prima or its Authorised Service Centre; return freight will be covered by Yale Prima or its Authorised Service Centre.

For inquiries within AUSTRALIA

Contact us at 1300 366 155
Between 9 AM & 5 PM (AEST)

Outside of these business hours, please leave a message and you will be contacted the following business day.
ADDRESS: 12 / 20 St Albans Road, Kingsgrove, NSW 2208
EMAIL: support@jvctv.com.au

Statutory Notice

This warranty is given by Yale Prima Pty Ltd (ABN 46 070 943 449) and relates to products used for domestic purposes only. The benefits conferred by this warranty are in addition to and do not restrict, limit, or modify any other conditions, warranties, guarantees, rights, or remedies expressed or implied by the Competition and Consumer Act 2010 (Australia) or any other relevant consumer protection legislation in Australia.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.